Refund Policy

At R'evolving Closet by CBella, we are committed to providing our customers with high-quality, gently used clothing and lifestyle items. Due to the nature of pre-owned products, we have established the following refund policy:

1. All Sales Are Final

1.1. Final Sale: All items purchased from our store are final sale. We do not accept returns or exchanges unless specified under our Exceptions Policy (see section 2).

2. Exceptions Policy

2.1. Misrepresented Items: If you receive an item that has been significantly misrepresented in its description (e.g., wrong size, incorrect item, or condition not as described), you may be eligible for a refund or exchange.

2.2. Damaged Items: If an item arrives damaged due to shipping, please contact us within [number] days of receiving your order to discuss a resolution.

2.3. Eligibility: To qualify for a refund or exchange under the Exceptions Policy, you must:

• Notify us within 7 days of receiving the item.
• Provide proof of purchase and photographic evidence of the issue.
• Return the item in the condition it was received, with all original tags and packaging intact.

3. Refund Process

3.1. Requesting a Refund: To request a refund under the Exceptions Policy, please contact our customer service team at [email protected] with your order details and supporting documentation.

3.2. Approval: Once your request is received and inspected, we will notify you of the approval or rejection of your refund request.

3.3. Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

4. Return Shipping

4.1. Responsibility: Customers are responsible for return shipping costs unless the return is due to a significant error on our part.

4.2. Shipping Method: We recommend using a trackable shipping service and purchasing shipping insurance for items over $50].

5. Non-Refundable Items

5.1. Gift Cards: Gift cards are non-refundable and cannot be exchanged for cash.

5.2. Final Sale Items: Items marked as "final sale" or "clearance" at the time of purchase are not eligible for refunds or exchanges under any circumstances.

6. Contact Us

For any questions or concerns regarding our refund policy, please reach out to us at [email protected]. We are here to help!